Terms & Conditions

1. Bookings and Confirmation

You can request a booking on WhatsApp or through our online booking form, which opens WhatsApp with your details. A booking is confirmed only when we confirm the date, time, pick-up address, destination, vehicle and fare in writing in that WhatsApp chat.

Please check the confirmation carefully and tell us straight away if any detail is wrong. We rely on the information you give us — including passenger numbers and luggage — to assign the right vehicle and driver.

2. Fares

Fares are per vehicle, not per person, and are the amount confirmed in writing for your trip. Published rates are shown on our rates page.

• Included: the vehicle and driver, tolls, checkpoint fees, fuel and parking for the confirmed route
• Not included: attraction and theme-park tickets, meals, accommodation, shopping and other personal expenses
• Charged separately when they apply: waiting time, day-trip overtime, child seats, and extra stops or route changes you request

Any extra charge will be explained to you before or at the time it arises.

3. Payment

• No deposit is required to secure a booking
• Payment is made to your driver on arrival, in cash, in Singapore dollars (SGD)
• Credit card payments are currently not accepted
• For day trips, the fare and any overtime are settled with your driver at the end of the day

4. Waiting Time and Day-Trip Overtime

Please be ready at the pick-up point at the confirmed time. On transfers, waiting time is charged at SGD 40 per hour.

Day trips are booked as 8-, 10- or 12-hour packages, counted from your first pick-up until your final drop-off. Time beyond your package is charged by the hour at the overtime rate shown on our Day Trip Service page.

5. Changes and Cancellations

Please inform us of any change or cancellation at least 24 hours before your travel date, in the same WhatsApp chat. Changes are subject to vehicle and driver availability, and a change of route, vehicle or timing may change the fare — we will confirm the new fare in writing.

Repeated late cancellations or no-shows may affect our ability to accept future bookings.

In rare cases — such as vehicle breakdown, accident, severe weather or a checkpoint closure — we may need to change the vehicle or driver, or reschedule. We will tell you as early as we can and try to offer an alternative.

6. Passenger Responsibilities

• Every passenger must carry a valid passport and any visa, arrival card or other travel document required to leave Singapore and enter Malaysia (and the reverse on return trips)
• Immigration and customs decisions are made by the authorities and are beyond our control; we are not responsible for refused entry or delays caused by documents
• Luggage must fit within the capacity of the booked vehicle; please give an accurate passenger and bag count, including children
• Do not carry illegal, prohibited or dangerous items; you are responsible for anything you bring across the border
• No smoking or vaping in the vehicle
• Wear seat belts and follow the driver’s reasonable safety instructions
• Look after your personal belongings; please check the car before you leave it
• Damage to the vehicle or excessive soiling caused by passengers may be charged at the cost of repair or cleaning

A driver may refuse to carry, or stop carrying, a passenger whose behaviour puts the driver, other passengers or the vehicle at risk.

7. Children and Child Seats

Child seats are available on request for SGD 10 (RM 35) per seat and must be asked for when you book. Children, including babies, count as passengers. Parents and guardians are responsible for supervising children throughout the trip.

8. Travel Times and Delays

Journey times we give are estimates. Traffic, checkpoint queues, road works and weather can all cause delays that are outside our control. Please allow enough time for flights, ferries, check-ins and other fixed appointments; we are not liable for missed connections caused by such delays.

9. Our Liability

We will provide your trip with reasonable care and skill, using licensed drivers and maintained vehicles. To the extent permitted by law, we are not liable for indirect or consequential losses — such as missed flights, hotel nights or event tickets — and our total liability for any booking is limited to the fare paid for that trip.

Nothing in these terms limits any right you have that cannot be excluded by law.

10. Privacy

We use the details you give us only to arrange and run your trip and to keep in touch about it. Read our Privacy Policy to see how we handle your information.

11. Changes to These Terms

We may update these terms from time to time. The version on this page on the date you confirm your booking is the one that applies to that booking.

12. Governing Law

These terms are governed by the laws of Malaysia.

13. Contact Us

Questions about these terms or a booking? Message us on WhatsApp or email luxwayasiatransport@gmail.com.